The United States Postal Service is in crisis. That probably means your donor revenue stream is also in crisis.

To put things in perspective, here are the statistics regarding mail delivery since the onset of the pandemic, published by the Alliance of Non-Profit Mailers: 

  • First Class Mail was late 9.18 percent of the time, 
  • Marketing Mail was late 10.50 percent, 
  • and Periodicals were late 23.09 percent. 

What is most frightening about these stats?  They tally delivery rates BEFORE the most recent Post Master General proposals— which are sure to delay mail even more.  

Year end direct mail fundraising could beimperiled.

This is why we at Faircom New York are urging our clients to integrate now more than ever their direct mail with digital. Why?

1) Adoption of online payment is at an all time high:  Increasing numbers of people of all ages are turning to online payment since they have been trapped at home.  They have no choice.  Look at soaring sales on Amazon.  Even people 65 and older are transacting online with huge frequency.

2) Your donors need to hear from you.  What if the delay impacts you receiving their gift— not just them receiving your appeal?  They could think you are late in thanking them, but in fact, you didn’t realize they gave a gift.  Let them know you’re concerned about the delays in mail.

3) Year-end fundraising is when digital donations are at their highest.  Make sure you are converting as many donors as possible to online giving and that you are collecting as many email addresses as possible NOW so that you can optimize year-end.

If you need help managing your budget and making your goals in this very challenging time, please contact usWe’re here to help.


Sally Frank

About the author

Sally Frank — Senior Vice-President, Social Media and Digital

Sally has over 20 years experience in direct marketing, having worked in both the for-profit and non-profit sectors. From using data driven techniques to solicit small business card members for American Express, to targeting investors for Goldman Sachs’ start up, GS.com, Sally brings a diverse background to Faircom New York. She works with the Cousteau Society, the Nelson Mandela Foundation, Human Rights Watch, USCJ, and TechnoServe among others.

Sally has a B.A. from Brown University and an M.B.A./M.A. from NYU’s Stern School of Business and Institute of French Studies, including studies at Hautes Études Commerciales in France. Outside of work, Sally likes to cook and run (not usually at the same time, but with four kids, the two activities sometimes overlap), and she plays flute in the Riverwinds Woodwind Quintet that she founded in 2010.

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